Return Policy
At Deluxe Knives, we want you to be completely satisfied with your purchase. If you have any issues with the products you receive, we are here to assist you. This Return Policy outlines our guidelines and procedures for returns and exchanges.
1. Eligibility for Returns:
- Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item and will either issue a replacement or refund, depending on your preference and product availability.
- Incorrect Items: If you receive an incorrect item in your order due to our error, please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent to you, and you may be required to return the incorrect item in its original condition.
- Change of Mind: If you wish to return a product for reasons other than defects or errors on our part (e.g., change of mind), please contact us within 14 days of receiving your order. In such cases, the product must be unused, in its original packaging, and in resalable condition. You will be responsible for the return shipping costs, and a restocking fee may apply.
2. Return Process:
- Contact Us: To initiate a return or exchange, please contact our customer support team via email or phone using the contact information provided above. Provide your order number, a description of the issue, and any relevant photos if applicable.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Packaging: Please ensure that the product is securely packaged in its original packaging, including all accessories, manuals, and any promotional items that came with it.
- Shipping: You are responsible for shipping the item back to us using a trackable shipping method. We recommend insuring the shipment for its full value to protect against loss or damage during transit.
- Return Address: Ship the item to the address provided with the RA number. Do not ship the item back without obtaining an RA number, as this may result in processing delays.
3. Refunds and Replacements:
Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Depending on the reason for the return and the condition of the item, we will proceed as follows:
- For defective or damaged items: We will issue a replacement or refund, including the cost of return shipping, if applicable.
- For incorrect items: We will send you the correct item at no additional cost, and you may be required to return the incorrect item.
- For change of mind returns: We will issue a refund for the product price only, minus any restocking fees and return shipping costs.
4. Contact Us:
If you have any questions or need further assistance with a return, please don't hesitate to contact our customer support team using the contact information provided above. We are here to help ensure your satisfaction with your Deluxe Knives purchase.
We appreciate your business and strive to provide you with high-quality products and excellent customer service. Thank you for choosing Deluxe Knives for your cutlery needs.